Privacy Policy
This website is owned and operated by CYBOBO Europe ("we," "us," or "our"). Cavella Bags is the store through which our products are offered. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how it is used, how it may be shared, and the rights you can exercise regarding your personal information.
1. Information We Collect
When you use our website or place an order, we collect personal data, including your name, billing and shipping addresses, email address, and phone number. Payment details are processed securely through third-party payment providers. We also collect order history, purchase details, preferences, interests, and any information you choose to provide. Customer service communications, survey responses, and promotional interactions may also be recorded. In addition, technical data such as your IP address, browser type, and device information is collected.
2. How We Use Your Information
Your personal data is used to process and fulfil orders, provide customer support, and manage returns or inquiries. It is also used to personalise and improve your shopping experience, send communications where you have opted in, analyse website performance, and ensure compliance with legal obligations and enforcement of our policies.
3. Cookies and Analytics
We use cookies and similar technologies to operate and enhance our website, analyse user activity, and improve functionality. Cookies are small text files stored on your device that help us understand how visitors interact with the website.
Our store is hosted on Shopify Inc., which also uses cookies and related technologies to operate its platform. You can review Shopify’s Cookie Policy for more information. You can manage or disable cookies through your browser settings; however, some features of the website may be affected. A cookie notice is displayed on our website to inform users and, where required, obtain consent.
4. Sharing Your Information
We do not sell, rent, or trade personal data. Information may be shared with trusted third parties when necessary, including payment processors, shipping and logistics providers, and IT or website service providers. These parties are contractually required to protect your data. Information may also be disclosed where required by law or to enforce our Terms of Service.
5. Third-Party Services
Third-party providers, including payment gateways and transaction processors, maintain their own privacy policies governing how they process personal data. You should review these policies to understand their practices.
Our store operates on Shopify Inc., which provides the e-commerce platform used to sell our products and services. You can review Shopify’s Privacy Policy and Terms of Service for additional information. Once you leave our website or are redirected to a third-party platform, this Privacy Policy no longer applies.
6. Your Rights
Depending on your location, you have rights regarding your personal data, including the right to access, correct, or update your information, withdraw consent to processing, object to certain uses such as marketing, and request deletion or restriction of your data where applicable.
7. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Updates will be published on this page.