Return and exchange requests must be submitted within 30 days of receiving your order.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Refunds are processed within 7 days after approval.
No restocking fees are charged.
Requests received after 30 days of receiving your order will not be accepted unless a longer period is required under applicable consumer protection laws.
Orders placed on the Cavella Bags website are subject to a daily cut-off time of 16:00 GMT.
Cavella Bags ships orders within the United Kingdom only.
All orders are shipped free of charge.
The estimated total delivery timeframe is 5–8 business days.